Contact

The fastest way to reach us is email at hello@fivepoundbonus.uk. We read everything and reply to most mail within a few working days. There is no phone line and no live chat, because a reviews site with a call centre would be a reviews site spending your time on impression management.

What email works best for: corrections (we fix factual errors fast and note the change), licence-status reports (if a register lookup fails for a brand on our board, that is the single most useful thing you can send us), questions about how a score was calculated, and offers to write for the site.

What email does not do: account problems, withdrawals, bonus disputes or verification requests. We do not operate any casino, so we cannot see your account, release funds or explain an operator’s decision. Take those to the operator’s support first, and to its regulator if support fails; our dispute guides explain what that route realistically looks like for offshore brands.

If you are writing because gambling has become a problem, skip us entirely and call the helpline in the footer. It is free, confidential and open every hour of the year, and the person who answers has no product to sell you.